Wednesday, August 6, 2014

Shop Easy with Live Support

Online shopping can be a great way to save time, however, it can also be a source of confusion. If a product isn’t described properly or isn’t paired with enough photos, we can’t fully decipher it, and need to know a thing or two before committing to buy. But when shopping at Contour Living, there’s no need to worry about lack of communication. Trained pros are standing by just waiting to have a live chat with each of our customers. Whether it’s you’re first time in or stopping back by for a repeat experience, a live chat will help answer any of your ongoing questions. Just open up the chat window (which automatically pops up in the lower left-hand corner), and ask as many questions as you desire. 

From shipping, to prices, to logistics, we’re here to ease your mind and create a well-informed shopper. Before you even stop to leave the computer! And there’s zero obligation – whether you chat for 30 seconds or 30 minutes. 

Why We Chat

Over the years, we’ve found the best way to create happy customers is to open the lines of communication. While some prefer to call or email, many just need a quick answer or clarification to a product they’re eyeing. Oftentimes those which are on sale or a new release that has yet to be thoroughly reviewed. 

By opening the chat feature, we found that customers were able to save time while still finding the information they desired. Then by combining that communication channel with the website (vs. opening up email or even clicking on a contact page), the correspondence time was cut down tremendously. From both sides of the spectrum; a win-win situation for all involved. 

How to Get Instant Feedback

The next time you’re ready to shop at Contour Living, simply click on the chat pop-up (it’s small, we promise), and gain live access to one of our knowledgeable representatives. It’s the fastest way to gain insider product info, and can be done from the comfort of your own computer. 

Click here to get started.